Overview of 360 Direct Access
Founded in August 2017, 360 Direct Access is a multinational, disability-owned business enterprise headquartered in Orlando, Florida, dedicated to transforming customer experiences through accessible, inclusive, and innovative engagement solutions. As a certified Disability-Owned Business Enterprise (DOBE) since April 2023, 360 Direct Access exists at the intersection of accessibility, technology, and customer experience, with a mission to ensure that Deaf and hard-of-hearing customers are no longer excluded from meaningful interactions with businesses and government agencies.
Our Ask
We’re seeking mission-aligned investors to join our $500k seed round opportunity. We also welcome partnerships with organizations supporting the Deaf/Low Hearing community.
Product or Service
360 Direct Access brings an accessible widget that can be added to any website page that will immediately connect any deaf/hard of hearing customer to connect to ASL signing support services via our exceptional video customer support platform (no downloads and no apps). We are pioneering the provision of native language support to the Deaf/Hard of Hearing community, removing current communication barriers via 3rd party interpreters and English-based chat. By providing live sign language support via trained Deaf representatives, companies can become accessible and inclusive to the large Deaf population reliant on sign language as their primary language- 2 million Deaf in North America alone, and 70 million globally.
Company Impact
Over the past three years, 360 Direct Access has undergone extraordinary growth and transformation, positioning itself as one of the most innovative and impactful disability-owned businesses in the customer experience and accessibility technology sector. From industry-leading partnerships to nationally recognized awards, and from platform expansion to historic industry firsts, the company’s performance reflects its success in blending innovation, inclusion, and execution.
360 Direct Access has emerged as a recognized industry leader through consistent national and international recognition. In 2024 alone, the company earned major competitive honors reflecting innovation, business performance, and accessibility leadership:
Disability:IN People’s Choice Award Winner (2024)
Disability:IN Pitch Perfect Champion (2024)
TampaBay Wave Top 15 Startups Award (2024)
Destinations International Top 4 Innovative Award
TravelAbility InnovateAble Shark Tank Finalist
Startup Battlefield 200 Finalist
TieCon 2024 Top 2 TieFAN Showcase Winner
Venture Atlanta Top 2 Startup Showcase Winner
Additionally, 360 Direct Access received formal industry advancement through legal and enterprise validation:
Awarded $50,000 in pro bono legal services by Holland & Knight LLP
Leadership received Bronze Award – Champion of Accessibility & Inclusive Innovation 2025 Stevie Awards for Women in Business Winner
Leadership nominated and interviewed by Ernst & Young as 2025 Entrepreneur of the Year
Awarded CES 2026 Eureka Accessibility Top 5 Innovations by the Consumer Technology Association Foundation
Each award represented independent verification that accessibility-first design is not only socially right, but it also drives business results.
Primary Audience
Our primary audience consists of businesses (B2B) that provide customer service and support for their products and services. We partner with organizations seeking to deliver accessible, high-quality customer experiences to all customers, including those who require sign language communication.
The primary beneficiaries of our service are Deaf and Hard of Hearing (D/HH) individuals (B2C), who are able to connect directly with businesses in their native language.
Partnership Opportunity
Reseller or joint venture for opportunities.
Funding Needs
$500,000